LiveChat - Customer service

3.0
1.01K reviews
100K+
Downloads
Content rating
Everyone
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About this app

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!

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Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Solve tickets anytime, anywhere

Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.

4. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

5. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

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Visit our website www.livechat.com to learn how you can scale your business with LiveChat.

Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
Updated on
Jul 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.0
981 reviews
Marie B
May 23, 2025
I like using this app so that I can get the notifications on my phone when I'm away from my computer. But, every now and again, I'm not able to sign in. When I click the Continue to Live Chat blue button, nothing happens. Only work around is uninstall and reinstall the app, which is annoying.
3 people found this review helpful
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Text, Inc.
July 2, 2025
Marie, we’re so sorry to hear that. Ensuring the app’s reliability and performance is extremely important to us, and we’re actively working on improvements. We’ll do everything we can to make sure this doesn’t happen again.
Azhar Ahmed
July 15, 2025
Since the update, that app has become frustrating to use. It takes too long to send messages and keeps getting stuck every minute. It’s no longer as smooth or reliable as before.
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Muhammad Faraz
June 29, 2025
since the last update it's not working...it's glitching...taking hell lot of time to load and replies are not even sent after sending them for at least a minute.
1 person found this review helpful
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Text, Inc.
July 2, 2025
We’re truly sorry to hear about your experience — this isn’t the level of quality we want to deliver. Our technical team has been made aware of the issue and is actively working to improve the app’s performance. You can expect updates and improvements very soon. Thank you for your patience!

What’s new

Exciting updates just landed!

• New Tickets section with a fresh, improved look

• Real-time customer status now visible directly in the chat