myVCA

You cannot access anything in regard to payments other than invoice history. I was behind 3 payments and had no idea because I never received any kind of notification other than 1 missed phone call with no voicemail! This information should be made available in the app, you should be able to see what payments are due, overdue, etc. as well as the dates they are to be withdrawn for those with automatic payments! Now I have to figure out how to catch up on all this!!!

Buggy and slow when it works. While you can eventually get what you need, it's painfully slow even on high speed connections. I just found out that all data for the app is stored locally at the clinic and there is NO offsite backup (per the call center). So in extended power outages, inclement weather, floods, etc the app is unusable AND your pets' records cannot be accessed to take to an alternate provider. It also means they can't notify you in any way that they are closed, apparently.

I've subscribed to Careclub for about 10 years, and their service has gotten significantly worse. My latest issue, the auto-renew button on the app doesn't work. When my policy was set to renew this year, they signed me up for a lesser service that I did not agree or consent to that no longer included dental care. I received no emails or phone calls about the change, and the app doesn't show me what my current subscription level is or what other subscription options are available. AVOID!!