
Jesse Slater
- Flag inappropriate
- Show review history
Good plan, terrible signal. I barely get a strong enough data signal to check emails or shop online and I have to wait for short videos to load before I can watch them. If I didn't like the plan so much I would change carriers in a heartbeat. Customer support has tried to fix my signal problems but with no luck, most of the time I'm on 4G but even that is slower than other carriers.
18 people found this review helpful
Visible Services, LLC
4 May 2025
Hi, this is definitely not the experience we want our members to have at Visible, and we’re so sorry this has been an issue for you. Please reach out to our Care team via web/app chat, or via social media to resolve your issue.

Christina
- Flag inappropriate
- Show review history
I enjoy using Visible. However, I've received an unprecedented number of spam calls since switching from Verizon to Visible. The amount increased over the last few months to the point that I asked for a new phone number from Visible. (I'd had 7 spam calls between 0730 and 1200 that day.) My number (both old & new) is registered w/donotcall.gov (clearly means nothing). Verizon has a much more in-depth & superior caller ID program, & a way to cut off spam/blocked calls at the pass. Please fix. TY
25 people found this review helpful
Visible Services, LLC
17 April 2025
Hi, this is definitely not the experience we want our members to have at Visible, and we’re so sorry this has been an issue for you. Please reach out to our Care team via web/app chat, or via social media to resolve your issue.

Enjoy The Crumbs
Switched over to Visible via the app. It said my phone # transfer was successful, but recepients were receiving texts and calls from the trial # and I couldn't receive anything if they used my actual #. The person on the chat could not resolve the issue, then I ended up having no service at all. Someone called the next day. Problem solved, very good customer service. That being said, cell service is good so far, but the app is slow to load and I don't like needing to sign in every time I use it.
52 people found this review helpful
Visible Services, LLC
13 December 2024
We’re very sorry you are experiencing this issue with the app, and we’d like to investigate it. Please drop us an email at visible.mobile.app@visible.com, and we’ll be happy to look into this further!